We guarantee that you will receive the absolute lowest price available at the time of your booking. Our prices are quoted in real time directly from the source (Disney, Universal, Royal Caribbean, etc). You will also receive CastleChat's world-class customer service before, during, and after your vacation. When you travel with CastleChat, you never travel alone.
Frequently Asked Questions
Will I pay more if I book my vacation through CastleChat Travel?
Never. CastleChat Travel quotes you the exact same prices, or lower, as offered directly from Disney, Universal, Royal Caribbean, all major cruise lines, etc.
What if the price goes down after I book?
We can adjust your price to the lower rate any time before final payment is due. It is the policy of all vacation companies (Disney, cruise lines, etc) that rates cannot be adjusted after final payment is made.
Who do I make my payment to?
Your payment is made directly to the vacation company (Disney, Royal Caribbean, etc), not to CastleChat Travel. We are your agent but nothing is ever paid directly to us and there is never a fee for our services.
Why should I book with CastleChat Travel?
Vacation planning and travel can be stressful, especially if things go wrong. Our agents are specially trained to help you with whatever pitfalls you might encounter. When you book alone, you travel alone. With CastleChat Travel, you'll always have someone to rely on. Our agents will handle the details, all you need to do is pack, relax, and enjoy your vacation.
CastleChat has an office minutes from Walt Disney World and we can assist you in person if needed.
Is CastleChat Travel a real travel agency?
Yes, we are a fully licensed, bonded, and insured travel agency. We have a Florida Seller's of Travel License and membership in CLIA. CastleChat Travel is a Disney Authorized Vacation Planner and all of our agents are graduates of the Disney College of Knowledge.